These terms govern a merchant's use of Sofenx Confirm & Upsell (the "App"), provided by Sofenx. Installing or using the App means the merchant agrees to these terms.
The service
The App provides a workflow for cash-on-delivery order verification, merchant-defined order tagging or timeout actions, and configurable post-purchase offers. The merchant must review and configure the App before enabling it.
Verification delivery
Merchant-managed SMS uses the merchant's connected provider account, sender approvals, coverage, and billing. Sofenx-managed WhatsApp is included only up to the active plan's monthly allowance and depends on customer consent, WhatsApp availability, Infobip routing, approved templates, and destination support. Sofenx does not guarantee that every message will be delivered.
Merchant responsibilities
The merchant is responsible for its store, order policies, buyer notices and consent, provider and sender compliance, message content, and review of automated tags or cancellation settings. The merchant must keep credentials secure and may use the App only in compliance with applicable laws and platform policies.
Data processing terms
For buyer personal data processed through the App, the merchant acts as controller or business and instructs Sofenx to act as processor or service provider solely to provide, secure, support, and improve the App. Sofenx processes only the minimum data described in the privacy policy, requires authorized operators and service providers to protect it, and does not sell buyer personal data or use it for advertising.
Sofenx maintains appropriate technical and organizational safeguards, assists merchants with applicable data requests through Shopify's mandatory privacy webhooks, deletes or returns personal data according to the documented retention schedule, and will notify affected merchants without undue delay after confirming a security incident involving their personal data. A merchant can contact us for reasonable information needed to demonstrate these commitments.
Billing
App subscription charges are billed through Shopify according to the selected plan. Paid plans can include a trial shown during subscription approval. Sofenx-managed WhatsApp is included only up to the plan allowance. Merchant-managed SMS charges are separate and billed directly by the merchant's provider. Uninstalling the App stops future App use but does not reverse charges already incurred.
Availability and warranty
We work to keep the App reliable, but third-party services and networks can fail. The App is provided on an "as available" basis to the extent permitted by law. Merchants should keep appropriate order-review procedures and should not rely on OTP verification as the sole basis for a decision with legal or similarly significant effects.
Suspension and termination
We may suspend access when necessary to protect the App, merchants, buyers, or third parties, or when use violates these terms. A merchant can stop using the App by disabling it or uninstalling it from Shopify.
Privacy and changes
Our privacy policy describes how information is processed. We may update these terms and will identify the current version by its effective date. Questions can be sent to [email protected].